Refund Eligibility

A purchaser may request a refund within 30 calendar days after the original membership purchase. To protect the integrity of continuing-education records, a refund will ordinarily not be available after the account holder has generated or downloaded a course-completion certificate.

How to Request a Refund

Submit the request through Contact Us using the name and email address associated with the purchase. Include the approximate purchase date and a brief description of the issue. Do not send complete payment-card information.

Processing

Approved refunds are returned to the original payment method when reasonably possible. Banks and payment processors control when the credit appears. Access associated with a fully refunded purchase may be terminated, and incomplete course activity may become unavailable.

Duplicate Charges and Technical Problems

Suspected duplicate charges, access failures, or checkout errors should be reported promptly. We may first correct the account or transaction when that fully resolves the problem. Nothing in this policy limits rights that cannot lawfully be waived.

Chargebacks

Please contact SurveyorCE before initiating a payment dispute so that we have an opportunity to investigate and resolve the matter. Fraudulent or abusive disputes may result in account suspension and review of related certificates or records.